Shipping and Returns
Where do you ship to?
We ship to virtually every destination in the world!
How much will shipping cost me?
Because the shipping costs can vary on where you live and what you order, it's the best to just go shopping on our website. When you're finished, just open your shopping basket and click on calculate shipping. When you enter your details it will state the available shipping methods and the shipping price.
We try to keep shipping costs as low as possible, in fact, we take a loss at every shipping option, just to make sure you'll be getting your goodies as cheap and fast as possible!
When will you ship my order?
We understand that you want to receive your Untamed goodies as soon as possible! We always try to ship your order within one business day, but due to circumstances it may take up to 3 days. When we're away to a con or on holiday we'll put a notice on the website that it may take longer.
What shipping methods do you offer?
It really depends on what items you order. Small packages that fit through the mailbox will be sent with our national postage carrier PostNL. Bigger packages are handled by DHL Parcel with track & trace.
The goodies are on their way to me, how long will it take?
Here is an estimation of the goodies will be on it's way to you after it has been shipped:
Note that these are estimates, in some cases it may take a little longer.
Netherlands: 1-2 business days
Europe: 2-10 business days
Rest of the world: 5-15 business days
Are there customs or import fees?
There is a possibility that customs will charge you a fee, unfortunately, these costs are not covered by us. If you live within the European Union you won't run into these costs.
I have received my order but it's damaged/wrong/missing?
Hmm, that's not good...Please use the contact form to get in touch with us as soon as possible and we'll sort it out! Please include pictures of the product if it's damaged.
I've ordered the wrong size!
Aww, it can always happen. Use the contact form to get in touch with us first, please do so within a week. We'll ask you to send back the item, we're going to have to ask you to pay the costs to return it to us. We can send you the correct size if it's in stock or we can see what other solution works for you. All returned items must be in perfect condition.
I'd like to return an item
Use the contact form to get in touch with us first, you can return or exchange your items within 14 days without a problem. All items can be returned as long as they aren't used (trying on for size is allowed ofcourse). As we are a small company, we do have to ask you to pay for the return shipment. The amount will be refunded within a few days of receiving your package. If there are any questions or concerns regarding this, don't hesitate to contact us.